Nurul, Qomariah and NI NYOMAN PUTU MARTINI, NYOMAN (2022) (Similarity + Dokumen) Impact of Service Quality and Product Innovation on Public Satisfaction and Trust. AJHSSR.
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Abstract
:Efforts to exploit the potential of the village for tourism purposes are increasing. One of the potentials that can be developed in rural areas in Banyuwangi Regency is the application of the Smart Kampung System. The purpose of this study was to determine the effect of service quality and product innovation on community satisfaction and trust in the Village Government with the Smart Kampung system in Banyuwangi. The population of this study is the entire population in 189 villages in Banyuwangi Regency with a total of 1,549,412 inhabitants. The sample was determined based on Roscoe's opinion, with a total sample of 378 respondents. The analysis technique used is the Structural Equation Model (SEM) using WarpPLS 5.0. The results of data analysis indicate that the service quality variable, Smart Kampung innovation has a significant effect on community satisfaction, and has a significant effect on community satisfaction. The service quality and innovation of Smart Kampung have a significan
| Item Type: | Peer Review |
|---|---|
| Subjects: | 300 Social Science 300 Social Science > 330 Economics |
| Divisions: | Graduate School > Magister Management (S2) |
| Depositing User: | Dr. Nurul Qomariah |
| Date Deposited: | 04 Sep 2023 01:35 |
| Last Modified: | 04 Sep 2023 01:35 |
| URI: | http://repository.unmuhjember.ac.id/id/eprint/19755 |
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