(Similarity + Document) The Influence of Innovation, Service Quality and People on Service Visitor Satisfaction at the Banyuwangi Regional Government Lounge

Nursaid, Nursaid (2022) (Similarity + Document) The Influence of Innovation, Service Quality and People on Service Visitor Satisfaction at the Banyuwangi Regional Government Lounge. American Journal of Humanities and Social Sciences Research (AJHSSR), Internasional.

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Abstract

This study aims to determine and analyze the effect of innovation, service quality and people on
official visitor satisfaction at the Banyuwangi Regional Government Lounge. The population in this study were
official guests who visited the loune of the Banyuwangi Regency Government, amounting to 6,923 people.
Determination of the number of samples using the Slovin formula so as to obtain the number of respondents as
many as 100 visitors. To measure the measuring instrument in the form of a questionnaire, the validity test and
data reliability test were used. Research data were analyzed using SEM with Warp-PLS. The results of the tests
carried out in the study showed that the innovation variable had a significant effect on visitor satisfaction. The
service quality variable has a significant effect on visitor satisfaction. The people variable has a significant
effect on visitor satisfaction at the Banyuwangi Regional Government Lounge.

KEYWORDS: innovation; service quality; people; visitor satisfaction; Lounge.

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Item Type:	Peer Review
Subjects:	400 Language > 406 Organization & Management
Divisions:	Graduate School > Magister Management (S2)
Depositing User:	Nursaid Nursaid | nursaid@unmuhjember.ac.id
Date Deposited:	14 Nov 2023 03:47
Last Modified:	14 Nov 2023 03:47
URI:	http://repository.unmuhjember.ac.id/id/eprint/20473

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