Nursaid, Nursaid (2022) (Similarity + Document) The Influence of Innovation, Service Quality and People on Service Visitor Satisfaction at the Banyuwangi Regional Government Lounge. American Journal of Humanities and Social Sciences Research (AJHSSR), Internasional.
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Abstract
This study aims to determine and analyze the effect of innovation, service quality and people on official visitor satisfaction at the Banyuwangi Regional Government Lounge. The population in this study were official guests who visited the loune of the Banyuwangi Regency Government, amounting to 6,923 people. Determination of the number of samples using the Slovin formula so as to obtain the number of respondents as many as 100 visitors. To measure the measuring instrument in the form of a questionnaire, the validity test and data reliability test were used. Research data were analyzed using SEM with Warp-PLS. The results of the tests carried out in the study showed that the innovation variable had a significant effect on visitor satisfaction. The service quality variable has a significant effect on visitor satisfaction. The people variable has a significant effect on visitor satisfaction at the Banyuwangi Regional Government Lounge. KEYWORDS: innovation; service quality; people; visitor satisfaction; Lounge.
| Item Type: | Peer Review |
|---|---|
| Subjects: | 400 Language > 406 Organization & Management |
| Divisions: | Graduate School > Magister Management (S2) |
| Depositing User: | Nursaid Nursaid |
| Date Deposited: | 14 Nov 2023 03:47 |
| Last Modified: | 14 Nov 2023 03:47 |
| URI: | http://repository.unmuhjember.ac.id/id/eprint/20473 |
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