(Peer review + Similarity + Dokumen) Improving Community Satisfaction and Trust to Public Service at Mall of Banyuwangi District East Java Indonesia

Purnomo, Sigit and QOMARIAH, NURUL (2019) (Peer review + Similarity + Dokumen) Improving Community Satisfaction and Trust to Public Service at Mall of Banyuwangi District East Java Indonesia. UM Riau.

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Abstract

This study aims to determine the effect of service quality and service innovation on community satisfaction and trust in Banyuwangi Regency Public Service Mall. The population of this research is all the people who carry out the service process at the Banyuwangi Regency Public Service Mall totaling 125 people. The sampling technique uses simple random sampling, namely taking members of the sample from the population randomly regardless of the strata in the population. The answers to the questionnaire respondents were processed using the SPSS 16.0 software application. Data analysis in this study using SEM-PLS with WarpPLS 5.0. The results of the study show. service quality with a coefficient of 0.440 affecting community satisfaction. Service quality with a coefficient coefficient of 0.242, affects public trust. Service innovation with a coefficient of 0.497, affects community satisfaction. Service innovation with a coefficient of 0.150, does not affect public trust. While community satisfaction with a coefficient of 0.734, has a positive and significant effect on public trust.

Item Type: Peer Review
Uncontrolled Keywords: service quality, service innovation, satisfaction, trust.
Subjects: 300 Social Science
Divisions: Graduate School > Magister Management (S2)
Depositing User: Dr. Nurul Qomariah
Date Deposited: 12 Apr 2020 05:25
Last Modified: 17 Feb 2023 07:37
URI: http://repository.unmuhjember.ac.id/id/eprint/4084

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