PENGUKURAN KEPUASAN KONSUMEN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI) PADA TOKO SEPATU RAHMAD DANI BANYUWANGI

ANAM, KHOIRUL (2019) PENGUKURAN KEPUASAN KONSUMEN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI) PADA TOKO SEPATU RAHMAD DANI BANYUWANGI. Undergraduate thesis, Universitas Muhammadiyah Jember.

[img] Text
ARTIKEL.pdf

Download (240kB)
[img] Text
ARTIKEL.pdf

Download (240kB)
[img] Text
PENDAHULUAN.pdf

Download (345kB)
[img] Text
BAB I.pdf

Download (190kB)
[img] Text
BAB II.pdf
Restricted to Repository staff only

Download (258kB)
[img] Text
BAB III.pdf
Restricted to Repository staff only

Download (240kB)
[img] Text
BAB IV.pdf
Restricted to Repository staff only

Download (375kB)
[img] Text
BAB V.pdf
Restricted to Repository staff only

Download (166kB)
[img] Text
lampiran 1.pdf

Download (174kB)

Abstract

Tujuanpenelitianiniadalahmengetahuikepuasankonsumen pada Toko Sepatu Rahmad Dani Banyuwangi, yang diukurdenganmotodeCustomer Satisfaction Index (CSI). Penelitianinidilakukandenganmenyebarkankuesioner pada konsumenyang berjumlah 75 responden. Pada metodeCustomer Satisfaction Index (CSI) untukmengetahuitingkatkepuasansecaramenyeluruh, nilai yang diperolehsebesar 0,153atau153% dalamkategorisangatpuas. Kata kunci : Customer Satisfaction Index (CSI), Tangible, Reliability, Responsiveness, Asurance dan Empathy

Item Type: Thesis (Undergraduate)
Subjects: 300 Social Science > 330 Economics
600 Technology and Applied Science > 650 Business > 658 General Management
Divisions: Faculty of Economics > Department of Management (S1 - Undergraduate Thesis)
Depositing User: rahma wahyu ningsih
Date Deposited: 13 Oct 2020 05:06
Last Modified: 13 Oct 2020 05:06
URI: http://repository.unmuhjember.ac.id/id/eprint/6400

Actions (login required)

View Item View Item