Relationship Between Service Quality Of Community Health Center With Patient Satisfaction Level In Puskesmas Sumberjambe Jember 2016

Utama, Alvan Partika (2016) Relationship Between Service Quality Of Community Health Center With Patient Satisfaction Level In Puskesmas Sumberjambe Jember 2016. Journal of Undergraduate Thesis, Universitas Muhammadiyah jember.

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Abstract

Healt is a fundamental right for every people, to facilitate all those things the goverment hold BPJS program. Satisfaction of BPJS users often be ignored when people get servise in the hospital of Puskesmas. This research uses coresional research design with cross sectional technique which its purpose is to identificate relationship between service quality of community healt center with BPJS patient satisfaction. Population of this research is BPJS patients in general clinic out patient of Puskesmas Sumberjambe Jember by sample from 35 respondents. The technique of taking sample is purposiv sampling. The result of the research shows quality of community healt center service from 29 respondents (82,9%) states good, 5 respondents (14,3%) states good enough, and 1 respondent (2,9%) less good, for BPJS patient service, it is inceluded 23 respondents (65,7%) states very satisfied, 12 respondents (34,3%) states satisfied. The result of spearman rank statistic signification level 0,00 which its meaning is ther’s a relationship between service quality of community healt center with patient saticfaction level in general clinik out patient of Puskesmas Sumberjambe Jember. A better service quality will lead a patient saticfaction to for the service. Hopefully, the staff especially nurses are able to give a good service, there’s no difference between patients and always ready to response every complaint according to the patients needy.

Item Type: Article
Additional Information: Alvan Partika Utama (1411012015)
Uncontrolled Keywords: Quality of community health center, BPJS patient saticfaction, Bibliography
Subjects: 300 Social Science > 360 Social Problems and Services > 362 Social Welfare, Problems and Services
Divisions: Faculty of Health > Department of Nursing Science
Depositing User: Hendri Uut Fahrullah
Date Deposited: 22 Oct 2018 01:43
Last Modified: 22 Oct 2018 01:43
URI: http://repository.unmuhjember.ac.id/id/eprint/859

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