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Thesis
Sapoetra, Andika Dwilaksana Prakasa (2011) PENGARUH NILAI PELANGGAN,KUALITAS PELAYANAN DAN KEDEKATAN EMOSIONAL TERHADAP LOYALITAS NASABAH BAK RAKYAT INDONESIA CABANG JEMBER (studi kasus BRI unit Ajung Mangli). Undergraduate thesis, UNIVERSITAS MUHAMMADIYAH JEMBER.
