(Peer Review + Similarity + Document) UPAYA DINAS PERPUSTAKAAN DALAM MENINGKATKAN MUTU PELAYANAN

This study aims to find out the efforts of Library Office in improving the quality of
service (study of the Library and Archives Office of Jember Regency). This type of
research uses qualitative research with a descriptive approach. Data sources are obtained
from primary and secondary data. Collecting data through observation, interviews and
documentation. The analysis uses data analysis of interactive models which include,
Data Collection, Data Reduction, Data Presentation and Conclusing Drawing /
Verification. The results showed that there were several efforts of the Library Service in
improving the quality of service which could be measured using management theory
with 4 factors namely Planning, Organizing, Actuating, Controlling but these efforts
had not been maximized due to constraints on the quality of human resources is
minimal
Keywords: Effort, Library, Reading Interest, Service Quality