ANALISIS SISTEM ANTRIAN DALAM MENINGKATKAN EFEKTIVITAS PELAYANAN LOKET PENGAMBILAN OBAT PADA RUMAH SAKIT CITRA HUSADA KABUPATEN JEMBER

The queuing system is a collection of customers, servers, and a rule that regulates the arrival
of customers and their services. This study aims to determine the right number of counters in
order to provide effective service at the counter for drug collection at Citra Husada Hospital,
Jember Regency. The queuing system method used is the multiple channel method (Multi
Channel-Single Phase) to find out the number of effective counters in order to provide service
time less than the standard time set at the drug collection counter at Citra Husada Hospital,
Jember Regency. By using secondary data, the number of samples used was 189 patients seen
from the maximum and minimum arrival and service levels. The results of the study using
queuing theory analysis through the calculation of the multiple lane queuing model, show that
the queuing system applied with 2 drug collection counters at busy times is still ineffective with
the proportion of effectiveness of service time of 61%. An alternative to adding counters by
considering the average waiting time is by adding drug collection stations to 3 drug collection
counters with a proportion of effectiveness of service time of 180% so that the services provided
are less than the standard time for taking drug counters which is applied at 15 minutes