UPAYA DINAS PERPUSTAKAAN DALAM MENINGKATKAN MUTU PELAYANAN (studi Dinas Perpustakaan dan Kearsipan Kabupaten Jember)

This study aims to find out about the efforts of the Library Office in improving the quality of
service (study of the Library and Archives Office of Jember Regency). This type of research
uses qualitative research with a descriptive approach. Data sources are obtained from primary
and secondary data. Collecting data through observation, interviews and documentation. The
analysis uses data analysis of interactive models which include, Data Collection, Data
Reduction, Data Presentation and Conclusing Drawing / Verification. The results showed that
there were several efforts of the Library Service in improving the quality of service which
could be measured using management theory with 4 factors namely Planning, Organizing,
Actuating, Controlling but these efforts had not been maximized due to constraints on the
quality of human resources is minimal