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Thesis
Priyadi, Rachmad (2013) ANALISIS KUALITAS LAYANAN,PENANGANAN KOMPLAIN,CITRA TERHADAP KEPUASAN DAN LOYALITAS NASABAH DI PT.BANK XXX CABANG JEMBER (Studi Pada PT.Bank XXX Cabang Jember). Masters thesis, UNIVERSITAS MUHAMMADIYAH JEMBER.
