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Sapoetra, Andika Dwilaksana Prakasa (2011) PENGARUH NILAI PELANGGAN,KUALITAS PELAYANAN DAN KEDEKATAN EMOSIONAL TERHADAP LOYALITAS NASABAH BAK RAKYAT INDONESIA CABANG JEMBER (studi kasus BRI unit Ajung Mangli). Undergraduate thesis, UNIVERSITAS MUHAMMADIYAH JEMBER.
