PENGARUH PERSEPSI KEMUDAHAN DAN PERSEPSI MANFAAT TERHADAP KEPUASAN NASABAH DALAM MENGGUNAKAN MOBILE BANKING BANK SYARIAH INDONESIA



Syahniar, Ahmad Toufiq (2021) PENGARUH PERSEPSI KEMUDAHAN DAN PERSEPSI MANFAAT TERHADAP KEPUASAN NASABAH DALAM MENGGUNAKAN MOBILE BANKING BANK SYARIAH INDONESIA. Undergraduate thesis, Universitas Muhammdiyah Jember.

[thumbnail of a. Pendahuluan (3).pdf] Text
a. Pendahuluan (3).pdf
Download (2MB)
[thumbnail of b. abstrak (2).pdf] Text
b. abstrak (2).pdf
Download (844kB)
[thumbnail of c. BAB 1.pdf] Text
c. BAB 1.pdf
Download (948kB)
[thumbnail of d. BAB II (2).pdf] Text
d. BAB II (2).pdf
Restricted to Repository staff only
Download (1MB) | Request a copy
[thumbnail of e. BAB III (2).pdf] Text
e. BAB III (2).pdf
Restricted to Repository staff only
Download (1MB) | Request a copy
[thumbnail of f. BAB IV (2).pdf] Text
f. BAB IV (2).pdf
Restricted to Repository staff only
Download (1MB) | Request a copy
[thumbnail of g. BAB V (2).pdf] Text
g. BAB V (2).pdf
Restricted to Repository staff only
Download (845kB) | Request a copy
[thumbnail of h. DAFTAR PUSTAKA (2).pdf] Text
h. DAFTAR PUSTAKA (2).pdf
Download (995kB)
[thumbnail of I. LAMPIRAN (2).pdf] Text
I. LAMPIRAN (2).pdf
Restricted to Repository staff only
Download (1MB) | Request a copy
[thumbnail of j. ARTIKEL (1).pdf] Text
j. ARTIKEL (1).pdf
Download (1MB)

Abstract

This study aims to examine and analyze the effect of perceived convenience and perceived benefits on customer satisfaction for customers who use BSI mobile banking. This type of research is quantitative descriptive. The population in this study are customers who use BSI mobile banking. The sample used was 73 respondents. The analysis tool uses multiple linear regression. The results of this study prove that perceived convenience and perceived benefits affect customer satisfaction in using BSI mobile banking.

Contribution
Nama Dosen Pembimbing
NIDN/NIDK
UNSPECIFIED
Herlambang, Toni
nidn0701026904
UNSPECIFIED
Puspitasdewi, Ira
nidn0727078103

Item Type: Thesis (Undergraduate)
Keywords/Kata Kunci: persepsi kemudahan, persepsi manfaat dan kepuasan nasabah.
Subjects: 300 Social Science
300 Social Science > 305 Social Groups
300 Social Science > 330 Economics
300 Social Science > 330 Economics > 335 Socialism and Related Systems
Divisions: Faculty of Economics > Department of Management (S1)
Depositing User: Ahmad Toufiq Syahniar | toufiqsyahniar@gmail.com
Date Deposited: 26 Jul 2021 02:37
Last Modified: 26 Jul 2021 02:39
URI: http://repository.unmuhjember.ac.id/id/eprint/11230

Actions (login required)

View Item View Item