(Peer Review + Document + Similarit) Dimensions Services Quality of Indonesian Islamic Banking (Case Study Customer SantrisBank Muamalat Indonesia)

SANOSRA, ABADI (2016) (Peer Review + Document + Similarit) Dimensions Services Quality of Indonesian Islamic Banking (Case Study Customer SantrisBank Muamalat Indonesia). International Organization of Scientific Research.

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Abstract

Purpose: The purpose of this study was to explore the customer perception of santris about the meaning of
quality Islamic banking services and to create a model Islamic bank service quality .
Design / Methodology/Approach: The research method used was qualitative research methods with techniques
of data collection methods Indeft Interview. Informants as research subjects santris are customers who have
savings in Bank Muamalat Indonesia ( BMI ) regional of Eks- Karesidenan Besuki 5 ( Five ) informants.
Results: The study found the santris have the view that the customers of Islamic banks is the bank run by sharia
istem and quality service Islamic bank must contain elements of sharia . This study found that service quality
model consists of 8 (Eight ) dimension as a means of measuring the quality of Islamic banking services .
Originality/value : research is one of the few studies evaluating the students community in the context of Islamic
banking in Indonesia.

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Item Type:	Peer Review
Keywords/Kata Kunci:	Meaning Services Quality , Customer santris , Islamic Banking .
Subjects:	400 Language > 406 Organization & Management
Divisions:	Graduate School > Magister Management (S2)
Depositing User:	Sanosra Abadi | abadisanosra78@gmail.com
Date Deposited:	25 Jun 2022 01:48
Last Modified:	25 Jun 2022 01:48
URI:	http://repository.unmuhjember.ac.id/id/eprint/13938

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