ALAWIYAH, TUTIK (2021) ANALISA KUALITAS LAYANAN SEBAGAI PENGUKUR KEPUASAN PELANGGAN (STUDI KASUS BANK SYARIAH INDONESIA SITUBONDO). Undergraduate thesis, Universitas Muhammadiyah Jember.

Santoso, Budi and ALAWIYAH, TUTIK (2021) (Similarity) Service Quality as A Measurement of Customer Satisfaction of Indonesian Sharia Bank Using Important Performance Analysis Method. International Journal of Social Science and Business.