At this time, health services are something that is really needed by the community and the community's demands for health are increasing as time goes by. Hospital is a health service institution that organizes health services and provides inpatient and outpatient services. A health service institution will be considered good if it fulfills certain principles, namely fulfilling the public interest, obtaining legal certainty, being professional, participatory, and receiving equal or non-discriminatory treatment, being open, accountable, having adequate facilities and providing special treatment for vulnerable groups, services provided in a timely, fast, easily accessible and affordable manner. For all hospitals, ensuring patient satisfaction is paramount. Therefore, all hospitals are expected to provide effective, efficient, and high-quality information and services. Because the faster the service provided to patients, the better it will be for their health. In this modern era, information technology has become very important. This requires all service units, especially in the health sector, especially hospitals, to participate in utilizing technological developments, including using the internet as a means of online registration. Because the internet is something that is easily accessible anytime and anywhere by outpatient service users, it is hoped that it can increase patient satisfaction.
Keywords: queue, health, registration, technology