(Similarity + Dokumen) Population and Civil Registration Public Services Digital Transformation During the Covid-19 Pandemic

This article’s main focus research result is on the unpredictable public service in Covid-19 pandemic as a factor
in the quick digitization of public services. During the Covid-19 Pandemic, in the Population and Civil Registry
Office of Situbondo Regency adopted an online population management service information system (SILAO).
Data for this study were gathered through observation and interviews using a qualitative methodology. Using
qualitative descriptive analysis is applied to data collection and analysis. Face-to-face interaction has been
displaced with electronic delivery of public services. The results of the study show that This article’s main focus
is on the unpredictable COVID-19 pandemic as a factor in the quick digitization of public services. During the
Covid-19 Pandemic, the Population and Civil Registry Office of Situbondo Regency adopted an online population
management service information system (SILAO). Face-to-face interaction has been displaced with electronic
delivery of public services. This research found that the public service technology system that had been built
during the pandemic did not always guarantee that the public service had been implemented successfully. Public
service technology system, requires a stable internet signal. The power of the internet, which has been unstable,
has affected the poor quality of public services.