(Similarity + Dokumen) Impact of Service Quality and Product Innovation on Public Satisfaction and Trust

:Efforts to exploit the potential of the village for tourism purposes are increasing. One of the
potentials that can be developed in rural areas in Banyuwangi Regency is the application of the Smart Kampung
System. The purpose of this study was to determine the effect of service quality and product innovation on
community satisfaction and trust in the Village Government with the Smart Kampung system in Banyuwangi.
The population of this study is the entire population in 189 villages in Banyuwangi Regency with a total of
1,549,412 inhabitants. The sample was determined based on Roscoe's opinion, with a total sample of 378
respondents. The analysis technique used is the Structural Equation Model (SEM) using WarpPLS 5.0. The
results of data analysis indicate that the service quality variable, Smart Kampung innovation has a significant
effect on community satisfaction, and has a significant effect on community satisfaction. The service quality and
innovation of Smart Kampung have a significan