Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Resto Fujiyama Sushi Jember

Fitriana, Anisa Nur (2023) Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Resto Fujiyama Sushi Jember. Undergraduate thesis, Universitas Muhammadiyah Jember.

	Text PENDAHULUAN.pdf Download (465kB)
	Text ABSTRK.pdf Download (140kB)
	Text BAB I.pdf Download (234kB)
	Text BAB II.pdf Restricted to Repository staff only Download (429kB) \| Request a copy
	Text BAB III.pdf Restricted to Repository staff only Download (268kB) \| Request a copy
	Text BAB IV.pdf Restricted to Repository staff only Download (701kB) \| Request a copy
	Text BAB V.pdf Restricted to Repository staff only Download (189kB) \| Request a copy
	Text DAFTAR PUSTAKA.pdf Download (206kB)
	Text LAMPIRAN.pdf Restricted to Repository staff only Download (2MB) \| Request a copy
	Text artikel anisa nur fitriana 2023-3.pdf Download (418kB)

Abstract

Abstract: This study aims to determine the effect of physical dimensions (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) on customer satisfaction at Fujiyama Sushi Jember Restaurant. Culinary businesses such as Sushi Restaurants are quite promising businesses. Sushi restaurants have become a popular choice For consumers seeking a unique and satisfying dining experience. Customer satisfaction is a critical factor in the success of a sushi restaurant as it can impact customer retention, restaurant reputation and business continuity. Therefore, the reason of this consider is to analyze the variables that influence client fulfillment in sushi eateries and their impacts on eatery administration. The sort of think about utilized in this ponder is quantitative. The ponder populace comprised of clients of his Fujiyama Sushi Jember Eatery, and his 181 respondents were drawn utilizing arbitrary testing procedures. Information collection strategy by perception and survey by Google shape. The information investigation utilized is different direct relapse and speculations are tried utilizing t-tests. As a result, we found that physical prove, unwavering quality, and responsiveness angles have a critical affect on client fulfillment in a few cases. On the other hand, the factors security and sympathy don't altogether influence client fulfillment. Recommendations for future analysts to include supporting factors to degree client fulfillment. Utilize cost, taken a toll, and sentiment factors to assist give a more total picture of the variables that impact client fulfillment.

Item Type:

Thesis (Undergraduate)

Uncontrolled Keywords:

Keywords: Customer Satisfaction, Physical Evidence, Reliability, Responsiveness, Security (Assurance), Empathy

Subjects:

600 Technology and Applied Science
600 Technology and Applied Science > 650 Business
600 Technology and Applied Science > 650 Business > 658 General Management

Divisions:

Faculty of Economics > Department of Management (S1)

Department:

S1 Manajemen

Depositing User:

Anisa Nur Fitriana