Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Resto Fujiyama Sushi Jember

Fitriana, Anisa Nur (2023) Analisis Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan Resto Fujiyama Sushi Jember. Undergraduate thesis, Universitas Muhammadiyah Jember.

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Abstract

Abstract: This study aims to determine the effect of physical dimensions (X1), reliability
(X2), responsiveness (X3), assurance (X4), and empathy (X5) on customer satisfaction at
Fujiyama Sushi Jember Restaurant. Culinary businesses such as Sushi Restaurants are quite
promising businesses. Sushi restaurants have become a popular choice For consumers
seeking a unique and satisfying dining experience. Customer satisfaction is a critical factor
in the success of a sushi restaurant as it can impact customer retention, restaurant reputation
and business continuity. Therefore, the reason of this consider is to analyze the variables
that influence client fulfillment in sushi eateries and their impacts on eatery administration.
The sort of think about utilized in this ponder is quantitative. The ponder populace
comprised of clients of his Fujiyama Sushi Jember Eatery, and his 181 respondents were
drawn utilizing arbitrary testing procedures. Information collection strategy by perception
and survey by Google shape. The information investigation utilized is different direct
relapse and speculations are tried utilizing t-tests. As a result, we found that physical prove, unwavering quality, and responsiveness
angles have a critical affect on client fulfillment in a few cases. On the other hand, the factors security and sympathy don't altogether
influence client fulfillment. Recommendations for future analysts to include supporting factors to degree client fulfillment. Utilize cost,
taken a toll, and sentiment factors to assist give a more total picture of the variables that impact client fulfillment.

Contribution

Contributor Name

NIDN/NIDK

UNSPECIFIED

Sari, Maheni Ika

nidn0011087701

UNSPECIFIED

dewi, Ira Puspita

nidn0727078103

Item Type:	Thesis (Undergraduate)
Keywords/Kata Kunci:	Keywords: Customer Satisfaction, Physical Evidence, Reliability, Responsiveness, Security (Assurance), Empathy
Subjects:	600 Technology and Applied Science 600 Technology and Applied Science > 650 Business 600 Technology and Applied Science > 650 Business > 658 General Management
Divisions:	Faculty of Economics > Department of Management (S1)
Depositing User:	Anisa Nur Fitriana | anisanurfitriana9@gmail.com
Date Deposited:	29 Jul 2023 04:30
Last Modified:	29 Jul 2023 04:30
URI:	http://repository.unmuhjember.ac.id/id/eprint/18561

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