(Similarity + Dokumen) Population and Civil Registration Public Services Digital Transformation During the Covid-19 Pandemic

Angin, Ria and Adawiyah, Putri Robiatul (2023) (Similarity + Dokumen) Population and Civil Registration Public Services Digital Transformation During the Covid-19 Pandemic. Journal of Government and Civil Society.

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	Text Population JGC.pdf.pdf Download (3MB)

Abstract

This article’s main focus research result is on the unpredictable public service in Covid-19 pandemic as a factor in the quick digitization of public services. During the Covid-19 Pandemic, in the Population and Civil Registry Office of Situbondo Regency adopted an online population management service information system (SILAO). Data for this study were gathered through observation and interviews using a qualitative methodology. Using qualitative descriptive analysis is applied to data collection and analysis. Face-to-face interaction has been displaced with electronic delivery of public services. The results of the study show that This article’s main focus is on the unpredictable COVID-19 pandemic as a factor in the quick digitization of public services. During the Covid-19 Pandemic, the Population and Civil Registry Office of Situbondo Regency adopted an online population management service information system (SILAO). Face-to-face interaction has been displaced with electronic delivery of public services. This research found that the public service technology system that had been built during the pandemic did not always guarantee that the public service had been implemented successfully. Public service technology system, requires a stable internet signal. The power of the internet, which has been unstable, has affected the poor quality of public services.

Item Type:	Peer Review
Subjects:	300 Social Science > 320 Political dan Government Science
Divisions:	Faculty of Social and Politics Science > Department of Government Science (S1)
Depositing User:	Ria Angin
Contact Email Address:	ria.angin@unmuhjember.ac.id
Date Deposited:	06 Jun 2023 05:51
Last Modified:	06 Jun 2023 05:51
URI:	http://repository.unmuhjember.ac.id/id/eprint/17151

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