PENGUKURAN KEPUASAN KONSUMEN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI) PADA TOKO SEPATU RAHMAD DANI BANYUWANGI

ANAM, KHOIRUL (2019) PENGUKURAN KEPUASAN KONSUMEN MENGGUNAKAN METODE CUSTOMER SATISFACTION INDEX (CSI) PADA TOKO SEPATU RAHMAD DANI BANYUWANGI. Undergraduate thesis, Universitas Muhammadiyah Jember.

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Abstract

Tujuanpenelitianiniadalahmengetahuikepuasankonsumen pada Toko Sepatu Rahmad Dani Banyuwangi, yang diukurdenganmotodeCustomer Satisfaction Index (CSI). Penelitianinidilakukandenganmenyebarkankuesioner pada konsumenyang berjumlah 75 responden. Pada metodeCustomer Satisfaction Index (CSI) untukmengetahuitingkatkepuasansecaramenyeluruh, nilai yang diperolehsebesar 0,153atau153% dalamkategorisangatpuas. Kata kunci : Customer Satisfaction Index (CSI), Tangible, Reliability, Responsiveness, Asurance dan Empathy

Item Type: Thesis (Undergraduate)
Subjects: 300 Social Science > 330 Economics
600 Technology and Applied Science > 650 Business > 658 General Management
Divisions: Faculty of Economics > Department of Management (S1)
Depositing User: rahma wahyu ningsih
Date Deposited: 13 Oct 2020 05:06
Last Modified: 13 Oct 2020 05:06
URI: http://repository.unmuhjember.ac.id/id/eprint/6400

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